Payment Policy
Payment for office visits and outpatient care is required at the time of service. If your animal requires hospitalization, we provide an estimate of the cost of treatment. Half of the estimatated amount is due when your pet is admitted, the balance upon discharge.
Our receptionists can answer any questions you might have about fees for office visits, vaccinations, and routine health care.
Estimates for Diagnostics, Medical Treatment, & Surgery
Following examination of your pet, the veterinarian in charge provides a written estimate of treatment costs. The estimate includes recommended laboratory tests, procedures, drugs, supplies, nursing care, physical therapy, and hospitalization. The estimate reflects only the initial diagnostic and treatment plan. Your treatment decisions and other factors may affect the final bill.
Cost Updates
Unforeseen problems and complications can mean additional hospitalization, treatments, procedures, and charges. To receive an updated bill during the course of your pet's treatment, please ask your veterinarian.
Payment Options
We accept cash, personal check, credit card (MasterCard, VISA, Discover, and American Express cards), and CareCredit payments.
Insurance
If your pet's health care is covered by insurance, please provide the name of the insurer and any necessary paperwork at the time of admission. Owners are responsible for payment to Colonial Veterinary Hospital and the insurance company will reimburse you directly. We cannot assume responsibility for denied claims.
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